SURGERY OPENING TIMES
WEEK COMMENCING 30/05/22
MONDAY 08.30 - 18.30
MONDAY PORTHLEVEN 08.30 - 13.00)
TUESDAY 08.30 - 18.30
TUESDAY PORTHLEVEN 08.30 - 18.00)
WEDNESDAY 08.30 - 18.30
WEDNESDAY PORTHLEVEN 08.30 - 18.00)
If you require urgent medical treatment while we are closed, please telephone
NHS 111 by dialling 111.
Patient Experience Platform
We are starting an exciting new partnership to gain feedback about the patient experience. More information can be found here. This will be going live over the next few weeks
Our online consultation provider is changing
This will simplify the process of communication for both patients and staff alike. We hope you find the changes beneficial - we would really like to hear your feedback. More information is available here
Leanna our Social Prescriber has added this link - tips to look after your mental health during scary world events. It may be helpful for any one struggling with recent events. Please click on the link below to get to the website.
Look After Your Mental Health
Covid-19 Vaccination - How to get a booster - Please do not call the surgery to enquire at the present time.
If it has been 26 weeks or more since your second COVID-19 vaccination, then you can book your booster vaccine on the nhs website or ring 119.
It is important to have the booster to get the best possible protection against COVID-19. It will also reduce the risk of you passing COVID-19 to anyone else.
By having the booster vaccine we can make sure that we provide the body with the best protection against the virus.
To make an appointment for your booster dose please call 119 or visit:
All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.
You can play your part in supporting us to care for people with serious and life-threatening illnesses.
Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.
Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:
- Chest pain / breathing difficulties / heart attack
- Severe bleeding
- Severe allergic reactions
- Severe burns or scalds
- Serious head injuries
- Major trauma such as a road traffic accident or a fall from height
If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:
- The patient’s condition worsens
- You no longer need our help
The call handlers must prioritise speaking to the most seriously injured and unwell patients.
If you don’t think it’s a serious or life-threatening emergency:
- Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
- Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
- Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.
For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/
Thanks in advance for your assistance in this matter.
Green Impact For Health
Helston Medical Centre is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint.
The climate emergency is also a health emergency, and health care in the UK contributes 5.4% of the UK's carbon emissions!
We need to enhance the health of our current population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet.
Fortunately most of the solutions for the planet also make our health better - for example eating a mainly plant-based diet, engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare.
Helston medical centre is currently working towards the bronze green impact for health award. Updates on progress on this project will be posted on our facebook page.
Take a look at www.greenerpractice.co.uk to learn more about this.
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel.
A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.
If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.
When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.
COVID RECOVERY LETTERS
(Information below added to website 27.04.22.)
The surgery does not provide covid recovery letters
The GOV.UK website under the heading "How to use the NHS COVID pass when travelling abroad" states:
- You can show the vaccination records in your NHS COVID Pass as proof of your COVID-19 status when travelling abroad.
- Proof of recovery from prior COVID-19 infection if you have tested positive on an NHS PCR test in the last 180 days is also shown.
Please use the NHS App to access this information. If you cannot download the app, you can request a letter online.
In a world where you can be anything, be kind.
The IGPM have produced a video based on real life staff experiences. Please take a moment to watch a moving, yet sadly accurate video in the link below.
Update about Face To Face appointments (posted Monday 17th May 2021)
Throughout the pandemic we have been able to offer telephone consultations with clinicians booking face to face appointments where these are appropriate. These have ensured that patients do not need to attend unnecessarily but also enable us to maintain social distancing within the surgeries to ensure the waiting rooms are not over crowded. As we move forward we will continue to do this to ensure that we are not putting patients at undue risk by having to attend the surgery unnecessarily. If you feel you need a face to face appointment please discuss this with the clinician. Most patients are able to contact the surgery by telephone or use online services such as econsult. Where this is not possible we can assure you our reception is open and accessible via the intercom at Helston.
We are grateful to you for your patience during a challenging year. We remain focused on ensuring your safety whilst attending the practice.
Making an appointment
As of MONDAY 30TH NOVEMBER 2020, the Doctors have decided to revert back to all ‘on the day’ appointments. You will NOT be able to book an appointment in advance with a Doctor. (Nurse and Health Care appointments will still be available to pre-book)
Appointments will continue to be “on the day” during the covid pandemic and vaccination roll out.
The Doctors have decided to do this in order to provide you with the best possible service during these difficult times and they thank you for your patience whilst trying to achieve this.
We experience a high volume of calls first thing in the morning, which can make it difficult to get through to the surgery so, don’t forget our eConsult facility is still available. Visit our website and click onto Consult our Doctors online.
As you are aware, ALL of us are under varying types of pressure not only at work but in our home lives during these stressful and unprecedented times so, a little bit of kindness and a pleasant manner from us all goes a long way to help us through this.
All staff at Helston Medical Centre & Porthleven Surgery are working very hard to provide and excellent service to our patients. However, there has been a noticeable increase recently in the abuse and threatening language the staff now have to deal with.
They are not here to suffer verbal or physical abuse from patients, their relatives or members of the public.
This practice operates a zero tolerance policy with regards to violence or abuse. Any patients or their relatives, who use threatening or offensive behaviour, either verbal or physical, in person or by telephone, will be removed from the practice list with immediate effect in order to safeguard practice staff and other patients.
For further information please visit our website and view Violence Policy under Practice Policies.
Partners at Helston Medical Centre & Porthleven Surgery
We have recently started using the NHS App. It is simple to download and register, and is free to use. This will give you simpler access to eConsult and will give the ability to order medication and cancel appointments. We have also recently started using text messaging as our preferred method of communication, so please be sure to tell us if you have changed mobile number
Self isolation notes
Messages to GP's
eConsult, our online access system for patients, has worked so well and the feedback we have received has been so positive that we would like to implement this for the majority of messages to our doctors. Please click Consult one of our Doctors online if you wish to get a message to a Doctor and we will respond by the next working day.