*PLEASE BE AWARE OF A SCAM
We have received notification of a scam relating to cervical screening. Some women are being contacted by a text message claiming to be from the call and recall service, to advise they are overdue for screening. The message asks them to call a mobile number and to provide personal details. These messages are NOT from the NHS Cervical Screening Programme
There is also a fraud alert for COVID-19 related scams. These include phone calls, doorstep callers, online sales, emails and texts. During the pandemic there will be fraudsters who try to take advantage of us to make a profit. Unfortunately, COVID-19 is creating an environment for fraudsters to thrive. If you have been scammed, report it to Action Fraud: www.actionfraud.police.uk or 0300 123 2040.
We have recently started using the NHS App. It is simple to download and register, and is free to use. This will give you simpler access to eConsult and will give the ability to order medication and cancel appointments. We have also recently started using text messaging as our preferred method of communication, so please be sure to tell us if you have changed mobile number
COVID19 and who needs to be shielded?
NHS England have recently sent out letters to those who are most vulnerable to COVID19 suggesting that they “shield“ themselves by staying at home in isolation for 12 weeks. If you haven’t received a letter but would like to check if you are eligible please follow the links below.
The UK Government website clearly defines which patients are in the shielded group:
However, it doesn’t go into enough detail with regard to immunosuppressant medications. There is more guidance for patients on speciality specific websites. Some of which are listed below.
Patients not meeting shielding criteria often fall into the moderate risk category. Advice for this group is to follow strict social distancing measures. The decision to attend your place of work has to be made yourself, after discussion with your employer. Your GP is unable to provide advice regarding this.
Unfortunately we are unable to provide letters of support outlining medical conditions during the COVID19 pandemic.
Thank you for your cooperation during this extremely busy time.
Self isolation notes
New Computer system
We have recently changed computer systems at the practice. The new system, called SystmOne, offers exciting new benefits to patients, such as the ability to use the NHS App. Please keep checking here, and we will let you know when we have more information on how to access it.
From Monday 26th November 2018, Helston Medical Centre and Porthleven Surgery will be operating a telephone triage system. To book an appointment, ring 01326 572637 for Helston, or 01326 562204 for Porthleven Surgery.
The Receptionist will ask you about your medical problem and its urgency. This is to ensure:
- You are directed to the right service, whether that be a GP, Pharmacy, Minor Injury Unit or Emergency Department
- Ascertain which of our clinicians are best placed to deal with your medical problem. Continuity of care is really important to us and so linking you to the right doctor or nurse is key
- Give the clinician an indication of your medical problem so they can pre prepare for your appointment
The receptionist will then give you a 30 minute window in which the doctor will ring you. The doctor will then discuss your problem with you and decide whether they need to see you and arrange a mutually convenient appointment, allocating the correct amount of time for your problem.
Electronic Repeat Dispensing
We are currently undertaking a project to try and smooth out the process of ordering medication for patients who are on regular prescriptions. If your medication is stable and unlikely to change over the next 6 months, you may be able to make use of repeat dispensing, where a number of months of prescriptions are sent for authorisation to your chosen pharmacy in advance. The advantage for patients is that they will no longer need to order medication from the practice as it will happen automatically. If you feel you might benefit from this, please speak to your pharmacist.
Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact some of these patients soon to explain the benefits of this service.
Messages to GP's
eConsult, our online access system for patients, has worked so well and the feedback we have received has been so positive that we would like to implement this for the majority of messages to our doctors. Please click Consult one of our Doctors online if you wish to get a message to a Doctor and we will respond by the next working day.
UPDATE: Online consultations are now live. The link on the front page is active so you can access our doctors by filling a short form.
In a bid to improve our access to doctors for our patients, we will shortly be offering online consultations. These can be accessed at any time of the day or night from the home page of the website. There will be a short form to fill in, and the doctor or a receptionist will then contact you by the end of the next working day with either a phone call, an offer of an appointment or an emailed message regarding your care. There will also be a wealth of readily accessible information available on how you can look after yourself, or where you might be able to access other services if that is more appropriate. We hope that this will significantly improve our offer to patients. More information can be found on the system we will be implementing here.