New Computer system
We will shortly be changing computer systems at the practice. The new system, called SystmOne, will bring exciting new benefits to patients, such as the ability to use the NHS App, and will also enable us to be more efficient within the practice. During the transition we are expecting a little disruption however but will keep this to a minimum. The most noticeable change during the fortnight commencing 17th February will be that we will be only able to book appointments on the day. We would like to apologise for any inconvenience this may cause, but we are confident that in the long run this will benefit the population serve.
News regarding Dr Sam Rintoul
Dr Rintoul is currently on maternity leave. Dr Alex Apfel (m) is covering during this period of leave.
We are in the process of changing our online services. For appointment requests we will now be using the Waiting Room, for which you will need to be a registered user. Please drop in to reception and bring with you some photo ID in order to be set up and you will then be able to directly book appointments online. In September we will also be switching our online prescription service to the Waiting Room, so get registered now in order to reduce delays when the old system is switched off. This new system will give significant benefits in that you will be able to pick medication from a menu that comes straight from your notes.
From Monday 26th November 2018, Helston Medical Centre and Porthleven Surgery will be operating a telephone triage system. To book an appointment, ring 01326 572637 for Helston, or 01326 562204 for Porthleven Surgery.
The Receptionist will ask you about your medical problem and its urgency. This is to ensure:
- You are directed to the right service, whether that be a GP, Pharmacy, Minor Injury Unit or Emergency Department
- Ascertain which of our clinicians are best placed to deal with your medical problem. Continuity of care is really important to us and so linking you to the right doctor or nurse is key
- Give the clinician an indication of your medical problem so they can pre prepare for your appointment
The receptionist will then give you a 30 minute window in which the doctor will ring you. The doctor will then discuss your problem with you and decide whether they need to see you and arrange a mutually convenient appointment, allocating the correct amount of time for your problem.
Electronic Repeat Dispensing:
We are currently undertaking a project to try and smooth out the process of ordering medication for patients who are on regular prescriptions. If your medication is stable and unlikely to change over the next 6 months, you may be able to make use of repeat dispensing, where a number of months of prescriptions are sent for authorisation to your chosen pharmacy in advance. The advantage for patients is that they will no longer need to order medication from the practice as it will happen automatically. If you feel you might benefit from this, please speak to your pharmacist.
Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact some of these patients soon to explain the benefits of this service.
Messages to GPs
eConsult, our online access system for patients, has worked so well and the feedback we have received has been so positive that we would like to implement this for the majority of messages to our doctors. Please click Consult one of our Doctors online if you wish to get a message to a Doctor and we will respond by the next working day.
UPDATE: Online consultations are now live. The link on the front page is active so you can access our doctors by filling a short form.
In a bid to improve our access to doctors for our patients, we will shortly be offering online consultations. These can be accessed at any time of the day or night from the home page of the website. There will be a short form to fill in, and the doctor or a receptionist will then contact you by the end of the next working day with either a phone call, an offer of an appointment or an emailed message regarding your care. There will also be a wealth of readily accessible information available on how you can look after yourself, or where you might be able to access other services if that is more appropriate. We hope that this will significantly improve our offer to patients. More information can be found on the system we will be implementing here.