Click here to read the latest Covid letter from the Partners to patients. Please do not ring the surgery, we will contact all patients in the order that the NHS has structured to us.
MAKING AN APPOINTMENT
As of MONDAY 30TH NOVEMBER 2020, the Doctors have decided to revert back to all ‘on the day’ appointments. You will NOT be able to book an appointment in advance with a Doctor. (Nurse and Health Care appointments will still be available to pre-book)
Appointments will continue to be “on the day” for the month of January 2021 and will be reviewed again soon.
The Doctors have decided to do this in order to provide you with the best possible service during these difficult times and they thank you for your patience whilst trying to achieve this.
We experience a high volume of calls first thing in the morning, which can make it difficult to get through to the surgery so, don’t forget our eConsult facility is still available. Visit our website and click onto Consult our Doctors online.
As you are aware, ALL of us are under varying types of pressure not only at work but in our home lives during these stressful and unprecedented times so, a little bit of kindness and a pleasant manner from us all goes a long way to help us through this.
All staff at Helston Medical Centre & Porthleven Surgery are working very hard to provide and excellent service to our patients. However, there has been a noticeable increase recently in the abuse and threatening language the staff now have to deal with.
They are not here to suffer verbal or physical abuse from patients, their relatives or members of the public.
This practice operates a zero tolerance policy with regards to violence or abuse. Any patients or their relatives, who use threatening or offensive behaviour, either verbal or physical, in person or by telephone, will be removed from the practice list with immediate effect in order to safeguard practice staff and other patients.
For further information please visit our website and view Violence Policy under Practice Policies.
Partners at Helston Medical Centre & Porthleven Surgery
FLU VACCINE FOR 50-64 YEAR OLDS
Following the announcement that flu vaccine will be available from the 1 December for all 50-64 year olds, we are currently compiling a waiting list. If you wish to be added to the waiting list for a flu vaccine, please email email@example.com with the subject title “flu waiting list” please ensure you include up to date telephone number for us to contact you on” We thank you for your patience as we organise the clinics and vaccine.
Why am I having to wait for my flu vaccination?
*PLEASE BE AWARE OF A SCAM
We have received notification of a scam relating to cervical screening. Some women are being contacted by a text message claiming to be from the call and recall service, to advise they are overdue for screening. The message asks them to call a mobile number and to provide personal details. These messages are NOT from the NHS Cervical Screening Programme
There is also a fraud alert for COVID-19 related scams. These include phone calls, doorstep callers, online sales, emails and texts. During the pandemic there will be fraudsters who try to take advantage of us to make a profit. Unfortunately, COVID-19 is creating an environment for fraudsters to thrive. If you have been scammed, report it to Action Fraud: www.actionfraud.police.uk or 0300 123 2040.
We have recently started using the NHS App. It is simple to download and register, and is free to use. This will give you simpler access to eConsult and will give the ability to order medication and cancel appointments. We have also recently started using text messaging as our preferred method of communication, so please be sure to tell us if you have changed mobile number
COVID19 and who needs to be shielded?
NHS England have recently sent out letters to those who are most vulnerable to COVID19 suggesting that they “shield“ themselves by staying at home in isolation for 12 weeks. If you haven’t received a letter but would like to check if you are eligible please follow the links below.
The UK Government website clearly defines which patients are in the shielded group:
However, it doesn’t go into enough detail with regard to immunosuppressant medications. There is more guidance for patients on speciality specific websites. Some of which are listed below.
Patients not meeting shielding criteria often fall into the moderate risk category. Advice for this group is to follow strict social distancing measures. The decision to attend your place of work has to be made yourself, after discussion with your employer. Your GP is unable to provide advice regarding this.
Unfortunately we are unable to provide letters of support outlining medical conditions during the COVID19 pandemic.
Thank you for your cooperation during this extremely busy time.
Self isolation notes
Electronic Repeat Dispensing
We are currently undertaking a project to try and smooth out the process of ordering medication for patients who are on regular prescriptions. If your medication is stable and unlikely to change over the next 6 months, you may be able to make use of repeat dispensing, where a number of months of prescriptions are sent for authorisation to your chosen pharmacy in advance. The advantage for patients is that they will no longer need to order medication from the practice as it will happen automatically. If you feel you might benefit from this, please speak to your pharmacist.
Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that maybe suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions submitted to the NHSBSA. A member of our clinical team will contact some of these patients soon to explain the benefits of this service.
Messages to GP's
eConsult, our online access system for patients, has worked so well and the feedback we have received has been so positive that we would like to implement this for the majority of messages to our doctors. Please click Consult one of our Doctors online if you wish to get a message to a Doctor and we will respond by the next working day.
UPDATE: Online consultations are now live. The link on the front page is active so you can access our doctors by filling a short form.
In a bid to improve our access to doctors for our patients, we will shortly be offering online consultations. These can be accessed at any time of the day or night from the home page of the website. There will be a short form to fill in, and the doctor or a receptionist will then contact you by the end of the next working day with either a phone call, an offer of an appointment or an emailed message regarding your care. There will also be a wealth of readily accessible information available on how you can look after yourself, or where you might be able to access other services if that is more appropriate. We hope that this will significantly improve our offer to patients. More information can be found on the system we will be implementing here.