Helston Medical Centre & Porthleven Surgery WASTED SURGERY APPOINTMENTS and HOURS IN THE PAST 3 MONTHS
The most common complaint from patients is that they are unable to get an appointment, yet in the past 3 months…..
396 appointment slots or 66 hours of
DOCTOR appointments were missed.
856 appointment slots or 143 hours of
NURSE appointments were missed.
PLEASE, if you are unable to attend an appointment, let us know as soon as possible so we can offer it to another patient.
Extract from our missed appointments policy
Notice for Reception area
Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy:
If you repeatedly fail to attend appointments you may be removed from this practice list and may be required to find an alternative doctor.
If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours notice. We can then offer the appointment to someone else.
Thank you for your co-operation
DUE TO THE NUMBER OF PATIENTS FAILING TO ATTEND FOR THEIR APPOINTMENT THIS MAY MEAN THAT YOU MAY NOT BE ABLE TO SEE THE DOCTOR ON THE DAY THAT YOU WISH TO.
IN AN ATTEMPT TO TRY AND RESOLVE THIS THE PRACTICE HAS DEVELOPED THE FOLLOWING POLICY.
IF YOU FAIL TO ATTEND APPOINTMENTS WITHOUT INFORMING US WE WILL WRITE TO YOU ASKING IF THERE ARE ANY SPECIFIC PROBLEMS PREVENTING YOU FROM LETTING US KNOW.
IF YOU REPEATEDLY FAIL TO ATTEND FOR APPOINTMENTS YOU MAY BE REMOVED FROM THE PRACTICE LIST AND HAVE TO FIND AN ALTERNATIVE GP PRACTICE.