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Noticeboard

New clusters:-

We have switched to two clusters for GPs

Green cluster is Dr Adewole, Dr Faulkner, Dr Croker and Dr Gringhuis

Pink cluster is Dr Garman, Dr Tait, Dr Harling, Dr Thomas and Dr Rintoul

CAR PARKING AT HELSTON MEDICAL CENTRE

Car parking remains an issue at the surgery and we are aware for safety purposes we may have to change how the car park is used.  We would urge where possible patients and visitors to use the public car park across the road.

Wasted/Missed Appointments

Helston Medical Centre & Porthleven Surgery  WASTED SURGERY APPOINTMENTS and HOURS IN THE PAST 3 MONTHS

 

The most common complaint from patients is that they are unable to get an appointment, yet in the past 3 months…..

 

396 appointment slots or 66 hours of

DOCTOR appointments were missed.

 

And

 

856 appointment slots or 143 hours of

NURSE appointments were missed.

 

PLEASE, if you are unable to attend an appointment, let us know as soon as possible so we can offer it to another patient.

 

Thank you

Extract from our missed appointments policy

Notice for Reception area

PLEASE NOTE

Due to an increase in the number of wasted appointments through patient’s failing to attend without informing the surgery it has become necessary to implement the following policy:

 

If you repeatedly fail to attend appointments you may be removed from this practice list and may be required to find an alternative doctor.

 

If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 24 hours notice. We can then offer the appointment to someone else.

 Thank you for your co-operation

 

Explanation leaflet

 MISSED APPOINTMENTS

DUE TO THE NUMBER OF PATIENTS FAILING TO ATTEND FOR THEIR APPOINTMENT THIS MAY MEAN THAT YOU MAY NOT BE ABLE TO SEE THE DOCTOR ON THE DAY THAT YOU WISH TO.

IN AN ATTEMPT TO TRY AND RESOLVE THIS THE PRACTICE HAS DEVELOPED THE FOLLOWING POLICY.

IF YOU FAIL TO ATTEND APPOINTMENTS WITHOUT INFORMING US WE WILL WRITE TO YOU ASKING IF THERE ARE ANY SPECIFIC PROBLEMS PREVENTING YOU FROM LETTING US KNOW.

 IF YOU REPEATEDLY FAIL TO ATTEND FOR   APPOINTMENTS YOU MAY BE REMOVED FROM THE PRACTICE LIST AND HAVE TO FIND AN ALTERNATIVE GP PRACTICE.

 



 
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